Need extra info?

View Our FAQs

What is your return policy?

Returns 

We want you to be 100% happy with your purchase from us. Should you change your mind about your purchase, you have the option of returning the item within 30 days of having received it for a refund. All returned items must be unused and in the original packaging to be eligible for a refund.

To arrange a return simply contact us via email at info@alexgoods.com. We’ll reply with a shipping address for you to return your order to. Please note that we do not cover postage costs for returning your items to us, and any shipping costs paid are non-refundable. Refunds will be processed to the same payment method used at checkout.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@alexgoods.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items. 

Exchanges

Should you wish to exchange your cushions, you have the option of exchanging the item within 30 days of having received it. All returned items must be unused and in the original packaging to be eligible for an exchange.

To arrange an exchange simply contact us via email. We’ll reply with a shipping address where you can return your order to. Please note that we do not cover postage costs for returning your order. If there is a difference in price, we’ll organise this with you before we ship your new products. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@alexgoods.com

How long will my order take to arrive?

Order times vary depending on the collection point or delivery location.

Please allow 5-14 business days when delivering to metropolitan areas.

Allow extra time for rural locations.

(Please Note: These ETA’s are estimates and may be subject to change).

Please feel free to contact us at any stage for a status update and we will be happy to assist.

How can I track my order?

Delivery Order Updates

When your order is ready for delivery you will receive an email from us with tracking details. You will also receive updates from Australia Post.

How can I get in contact with someone?

You can either fill out our contact form or email us at info@alexgoods.com

How much is postage?

Your postage fee is depending on the weight of your order, starting from $16.95.

We offer free postage for any orders over $500.